Last updated: 30.09.2025

At Jhaie, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website [www.jhaie.com] or make a purchase.

Information We Collect

Personal details (name, email, phone, billing/shipping address) provided when you place an order or subscribe to our mailing list.

Payment details processed securely by third-party providers (we do not store your card details).

Browsing activity, cookies, and analytics data to help us improve your experience.

How We Use Your Information

To process and deliver your orders.

To communicate with you regarding purchases, updates, and promotions (only if you’ve opted in).

To improve and personalise your shopping experience.

To comply with legal obligations.

Sharing Your Information

We do not sell your information. We may share data with trusted third-party providers (payment processors, shipping carriers, marketing platforms) only as necessary to fulfil your order or provide services.

Your Rights

You may request access to or correction of your personal data at any time.

You may unsubscribe from marketing emails by clicking the link in our communications.

Security

We use SSL encryption and follow industry best practices to protect your data.

Contact

For privacy questions, email us at: hello@jhaie.com.au

Last updated: 30.09.2025

By accessing or purchasing from Jhaie at [www.jhaie.com], you agree to the following terms:

General

All products are handmade and may contain slight variations.

Prices are listed in AUD and may be updated without notice.

We reserve the right to refuse or cancel orders at our discretion.

Intellectual Property

All content on this Site (designs, text, images, logos, products) belongs to Jhaie and may not be copied, distributed, or reproduced without permission.

Limitation of Liability

We are not liable for any indirect or consequential damages arising from the use of our products or website.

Governing Law

These Terms are governed by the laws of Victoria, Australia.

Last updated: 30.09.2025

Shipping

We ship Australia-wide and internationally using trusted carriers.

Domestic orders: estimated delivery 3–7 business days.

International orders: estimated delivery 7–21 business days.

Shipping costs are calculated at checkout.

Returns & Exchanges

Returns, store credit or exchange is available within 14 days of receiving your order.

Items must be unworn, in original condition, and returned in their packaging.

For hygiene reasons, earrings are final sale.

Customer is responsible for return shipping costs unless the item is faulty.

Last updated: 30.09.2025

At Jhaie, we take pride in our craftsmanship. If your piece arrives damaged or faulty, please contact us at [Insert Email] within 7 days of delivery. We will offer repair, replacement, or store credit in line with Australian Consumer Law.

Refunds are not provided for:

Items damaged due to misuse, lack of care, or normal wear (e.g., gold plating fade)

For returns, proof of purchase is required.